Overview
Thank you for shopping with A LocalMart. We appreciate your business and want to ensure your satisfaction with every purchase. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.
1. Returns
We accept returns within 48 hours of the date of delivery for products that meet the following criteria:
- The item must be in its original packaging, with all tags attached.
- The product must be unused, undamaged, and in resalable condition.
- Proof of purchase, such as an order confirmation or receipt, is required.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our Customer Service team at Support@alocalmart.com within 48 hours of receiving the product.
- Provide your order number, the name of the product you wish to return, and the reason for the return.
- Our Customer Service team will guide you through the return process and provide you with a return authorization.
3. Return Shipping
Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service and insuring the package, as we cannot guarantee that we will receive your returned item.
4. Refunds
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 48 hours to the original method of payment.
Please note that it may take a few days for the refund to be reflected in your account, depending on your financial institution.
5. Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@alocalmart.com.
6. Exclusions
Certain items are non-returnable, including but not limited to:
- Personalized or customized products.
- Gift cards.
- Downloadable software or digital products.
- Some health and personal care items
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [Your Customer Service Email] with photos of the damaged or defective item. We will arrange for a replacement or issue a refund as appropriate.
8. Contact Information
If you have any questions or concerns about our Return and Refund Policy, please contact us at:
Support@alocalmart.com ; Call : +91 94427 90581
Thank you for choosing A LocalMart. We appreciate your business and strive to provide excellent customer service.